Title: Production support engineer (Amdocs Billing System)

Location: Dallas, TX (Day 1 onsite, all 5 days).

Job Description

Key Responsibilities:

• Monitor and support the Amdocs billing system and associated processes (e.g., invoicing, rating, usage processing).
• Respond to production incidents, perform root cause analysis, and provide permanent fixes.
• Manage scheduled batch jobs using tools like Control-M or Autosys; handle job failures and alerts.
• Collaborate with development, infrastructure, and QA teams to implement fixes and enhancements.
• Analyze and debug application logs to identify issues; write shell scripts to automate recurring tasks.
• Work closely with business stakeholders to understand and resolve customer-impacting issues.
• Perform deployments, sanity checks, and post-release validations during release cycles.
• Ensure SLAs, uptime, and performance metrics are consistently met or exceeded.
• Document support procedures, common issues, and resolution guides.

Required Skills & Qualifications:

• 5-8 years of experience in production support or operations roles in a telecom/BSS environment.
• Hands-on experience with Amdocs products such as Enabler, C1, UAA, or CRM systems.
• Strong working knowledge of Unix/Linux and Shell Scripting.
• Proficient in Oracle SQL / PL-SQL for data analysis and troubleshooting.
• Experience with job scheduling tools like Control-M, Autosys, or similar.
• Familiarity with incident management tools (e.g., ServiceNow, Remedy).
• Strong analytical and problem-solving skills with attention to detail.
• Ability to work in rotational shifts or provide on-call support as required.

Preferred Skills:     

• Knowledge of telecom billing processes such as mediation, rating, charging, and invoicing.
• Exposure to monitoring tools like Splunk, Dynatrace, or AppDynamics.
• Experience in supporting cloud-hosted environments (AWS, Azure) is a plus.
• Basic programming knowledge in Java or Python is an advantage.